At FCC Enterprises, we want you to be completely satisfied with your purchase. Please review our returns and exchange policy below for both retail and wholesale orders:

Retail Orders

• Return Period: We accept returns for retail orders within 14 days from the date of delivery.
• Exclusions: Grocery items and consumable products are non-returnable due to health and safety regulations.
• Condition of Returns: Items must be unused, undamaged, and in their original packaging. Please ensure all original tags and labels are intact.
• Refunds and Exchanges: Once your return is processed, you will receive a refund to the original payment method or an exchange based on product availability. Shipping fees are non-refundable.

Wholesale Orders

• Non-returnable Items: Wholesale orders are non-returnable unless the item is damaged or missing.
• Damaged or Missing Items: If you receive damaged or missing items, please contact us within 3 business days from the date of delivery. After this period, we will not be able to process claims for damages or missing goods.
• Reporting Damage: For damaged items, please provide photographic evidence and a description of the issue when reporting to ensure a quick resolution.

How to Return/Exchange an Item

1. Retail Returns: To initiate a return or exchange, please contact our customer service team at [contact email/phone number] with your order number and reason for return.
2. Wholesale Claims: For damaged or missing items, please email us at Wholesale@fccenterprises.com with your order number, product details, and photos of the damage or missing goods.

Shipping Costs

• For retail orders, customers are responsible for return shipping costs, except when returning defective or damaged items.
• For wholesale claims, we will cover the cost of return shipping for damaged or missing items verified within the 3-business-day reporting window.

Thank you for shopping with FCC Enterprises. If you have any questions, don’t hesitate to reach out to us at support@fccenterpises.com.